In the Spotlight
This study discusses the complex Grievance Redress Mechanism process in ADB's Central Mekong Delta Region Connectivity Project in Viet Nam and tackles involuntary resettlement and environmental safeguards issues.
Based on the Office of the Compliance Review Panel, these steps are done when investigating ADB's compliance with its own operational policies and procedures, following complaints received.
Here is what you need to know after you send a complaint to the ADB Accountability Mechanism.
ADB's Accountability Mechanism provides a forum where people adversely affected by ADB-assisted projects can voice and seek solutions to their problems and report alleged noncompliance with ADB's operational policies and procedures. It consists of two separate but complementary functions: problem solving function and compliance review function.
The objective of the Accountability Mechanism Policy 2012 is to be accountable to people for ADB-assisted projects as a last resort mechanism. Our policy and information are available in several local languages for easier access by project-affected people. We would appreciate the NGO/CSO community's carrying forward the message of ADB's Accountability Mechanism as widely as possible to people in developing countries.
The problem solving function aims to actively respond to the concerns of people affected by ADB-assisted projects through fair, transparent, and consensus-based problem solving.
People who are directly, materially and adversely affected by an ADB-assisted project during formulation, processing, or implementation can file a request for compliance review to the independent Compliance Review Panel which investigate compliance with ADB's operational policies and procedures.
The complaint must be addressed to the Complaint Receiving Officer (CRO).
For information on the 2012 Accountability Mechanism (AM) Policy, please refer to the following materials, which are available in various languages:
- Accountability Mechanism Policy
- Accountability Mechanism Summary
- Case Study Brochure
- OSPF Case Study
- OCRP Case Study